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Accounts Receivable, Credit and Collections Specialist, Crosby Family of Companies

COMPANY

Crosby Hop Farm, LLC is a 5th generation, vertically integrated hop company based outside of Woodburn, Oregon. We market our uniquely processed hop products direct to craft brewers and distributors around the globe. Our primary crop and business is hops, which allows us to focus exclusively on producing quality hop products year in and year out – sustainability, quality, community, and innovation are core values that drive our vision and process. Our high-performance culture matches well with highly motivated, focused, and vision-oriented individuals with a passion for quality at the source, continuous improvement, and excellence.


Utilizing hops from our own Willamette Valley farms and partner farms from across the globe, Crosby Hop Farm provides craft brewers a diverse selection of high quality, sustainable hop products. Crosby Hop Farm’s sustainable farming methods, along with its meticulous processing techniques, capture the essence of each hop flower, an essential ingredient in the best beverage on Earth — beer.

Job Summary

The Accounts Receivable, Credit & Collections Specialist is responsible for tracking and resolving outstanding payment issues and generating weekly aging reports in a timely manner. In addition, this position is responsible for assessing the credit risk and viability of potential and existing customers as well as establishing their credit limits. The collection element includes coordinating collection calls and identifying accounts requiring external collection efforts

LOCATION

Woodburn, Oregon; Portland metropolitan area (offices and flexible remote locations; limited occasional travel to supply & customer sites may be required)

REPORTING RELATIONSHIP

This role reports to the Accounting Manager

RESPONSIBILITIES

A/R Tasks

  • Invoicing of customers for product, service, and payment plans
  • Assuring timely and accurate invoicing
  • Generation of customer statements and reminder notices
  • Weekly reporting on aged A/R
  • Resolving invoice issues with customers
  • Preparing deposits
  • Posting and applying customer payments
  • Tracking and maintaining customer payment plans
  • Managing accounts receivable trial balance and establishing plan for overpayments as well as past due balances
  • Providing ad hoc customer data as requested by internal customers
  • Performing account/payment reconciliations
  • Providing account statements, invoice copies, clarification and account reconciliation to customers as needed
  • Researching account disputes and billing discrepancies
  • Annual archiving of files and documents
  • Recommending and improving document management practices

Credit Tasks

  • Analyzing and assessing the creditworthiness of account/client using external credit risk management tools/reports
  • Establishing credit limitations on customer accounts and handling special credit arrangements and deviations from standard terms of payment
  • Analyzing financial statements, bank / trade references, credit agency reports, trade and industry group reports, customer history (payment and management) to update credit limits within defined parameters
  • Processing customer credit applications and awarding/denying trade credit using company policy
  • Maintaining and using credit reporting service
  • Responding to credit inquiries from external and internal clients
  • Coordinating with Outside Sales Representatives, Customer Success team members, and other impacting parties regarding credit hold situations, payment delays, and working to resolve customer disputes
  • Enforcing established company credit policies
  • Assists management in the formulation of credit policies and review current department practices and identify areas to improve efficiencies

Collections Tasks

  • Making collections phone calls to customers with past due accounts
  • Assuring timely collection of monies due to corporation
  • Identifying delinquent accounts requiring external collection efforts
  • Identifying and reporting high risk accounts and recommending escalation to third party agencies. Provide critical input to insure accurate Allowance for Doubtful Account reserves.
  • Auditing delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
  • Submitting delinquent accounts to attorney or outside agency for collection.
  • Reviewing collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures
  • Make recommendations to improve quality of invoicing and collection procedures
  • Monthly & adhoc reporting of invoicing totals/aging totals/cash receipts/invoice adjustments/customer status
  • Coordinating with other employees, including Outside Sales team and Customer Success team, to exchange information and update controls.
  • Weekly 1:1 phone calls with account managers

Requirements

  • High school degree or equivalent required; Bachelor’s degree preferred
  • Comprehensive knowledge of the order-to-cash process in a manufacturing environment
  • 5 years business experience including 2 years B2B credit and collections required
  • Negotiation, credit limit management, and dispute resolution required
  • Cash applications experience
  • Ability to interpret and analyze financial statements a plus
  • Negotiation skills
  • Takes initiative
  • Good judgment / decision making
  • Results driven
  • Ability to multi-task
  • Effective communication skills
  • Organization skills
  • Ability to problem solve/analytical
  • Intermediate level Excel skills
  • Microsoft NAV experience a plus
  • Proven work experience in Account Receivable, Credit and Collection

Please fill out the form below with resume and cover letter.

We are an Equal Opportunity Employer.


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